Annual Member
| Author | Ross, Catherine Sheldrick |
|---|---|
| Title | Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Marie L. Radford |
| Imprint | New York : Neal-Schuman Publishers Inc., c2009 |
| Edition | 2nd ed |
| Descript | xiv, 290 p. : ill. ; 28 cm |
Why bother with a reference interview? -- Setting the stage for the reference interview : the first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview
| LOCATION | CALL# | STATUS |
|---|---|---|
| Arts Library | Z711 R823C 2009 | CHECK SHELVES |
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