The operations function -- Operations and supply chain strategy -- Product design -- Process selection -- Service process design -- Choice of technology -- Process-flow analysis -- Managing quality -- Quality control and improvement -- Supply chain management -- Forecasting -- Facilities and aggregate planning -- Scheduling operations -- Project planning and scheduling -- Independent-demand inventory -- Materials requirements planning -- Just-in-time systems and lean thinking -- Case studies

1. Production management
2. Production management
3. Decision making
4. Quality control