What in a supervior? : Modern supervision concepts and skills -- Modern supervision challenges -- ensuring high quality andprosuctivity -- Teamwork emphasizing powerful meeting -- Meeting high ethical standards -- Managing diversity -- Functions of the supervisor -- Reaching goalss: plans and controls -- Organizing and authority -- The supervisor as leader -- Problem solving decision making and creativity -- Skills of the supervisor -- communication -- Motivating employees -- Problem employees : counesling and discipline -- Managing time and stress -- Managing conflict and change -- Supervision and human resources -- Selecting emplotyees -- Providing orientation and training -- Appraising performance

1. Supervision of employees