The performance consultant's fieldbook : tools and techniques for improving organizations and people / Judith Hale
Imprint
San Francisco : Pfeiffer, 2007
Edition
2nd ed
Descript
xxv, 268 p. : ill. + 1 CD-ROM (4 3/4 in.)
CONTENT
Part 1: Making the transitions -- Performance consulting -- The transition -- Costs -- Credibility and influence -- Sustaining change -- Part 2: Performance consulting -- Environment and norms -- Needs assessment and cause analysis -- Interventions -- Measuring results -- Measuring people performance