Conductive organization -- Customer imperative -- Knowledge capital model -- Customer calibration -- Strategy-making perspective of the conductive organization -- Internal and external branding: The character of the conductive organization -- Culture: The collective mindsets of the conductive organization -- Structure: The custodians of conductivity -- Systems: Generating capabilities -- New leadership agenda for the conductive organization -- From conductive to higher conductive: The evolving organization

1. Knowledge management
2. Organizational learning