The project management scorecard : measuring the success of project management solutions / Jack J. Phillips, Timothy W. Bothell, G. Lynne Snead
Imprint
Amsterdam : Butterworth-Heinemann, 2002
Descript
xxi, 353 p. ; 24 cm
CONTENT
Project management process -- How to measure reaction and satisfaction -- How to measure skill and knowledge changes -- How to capture business impact data -- How to calculate and interpret ROI -- Monitoring the true costs of the project solution -- How to convert business measures to monetary values -- How to provide project feedback and communicate results to the client