Part 1: Foundations of business communication -- Part 2: The writing process -- Part 3: Letters, memos, e-mail, and other brief messages -- Part 4: Information and technology -- Part 5: Reports and oral presentations -- Part 6: Employment messages -- Part 7: Special topics in business communication

1. Business communication -- United States -- Cases studies
2. Communication in organizations -- United States -- Case studies
3. Business writing -- United States -- Case studies