Author	West, Michael
Title	Return on process (ROP) : getting real performance results from process improvement / Michael West
Imprint	Boca Raton, FL : CRC Press, 2013
Descript	xxxviii, 352 p. : ill. ; 25 cm

Although there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, Return On Process (ROP): Getting Real Performance Results from Process Improvement provides strategic and tactical guidance on how to achieve a positive ROP. The book details a comprehensive and coherent end-to-end process for integrating organizational performance objectives and measures to process improvement activities. Describing how to achieve real business performance results from process.

Real Performance Improvement -- Real Process Improvement -- Getting the Return on Process (ROP) -- Small Changes, Big Performance Improvement -- Improving Process Improvement -- Process and Performance Myths

1. Reengineering (Management)
2. Performance

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