The world of management -- Foundations of management and organizations -- Management history -- Constraints and challenges for the global manager -- Managing in the twenty-first century -- Global management -- The diverse workforce -- Social responsibility and ethics -- Change and innovation -- Planning -- Decision-making -- Foundations of planning -- Strategic management -- Planning tools and techniques -- Organizing -- Foundations of organizational design -- Contemporary organizational design -- Human resource management -- Managing your career -- Groups and teams -- Leading -- Foundations of individual behavior -- Communications -- Motivation -- Leadership -- Controlling -- Foundations of control -- Operations management -- Managing entrepreneurial ventures -- Endnotes -- Name index -- Organization index -- Glindex -- Photo credits

1. Management