Listening to and valuing customer comments -- Obtaining staff buy-in -- Methodologies (structured and solicited approaches) to gathering voice-of-the-customer data -- Methodologies (unstructured and solicited approaches) and the presentation of data collected -- Methodologies (structured but not always solicited approaches) and analyzing study findings -- Methodologies (unstructured and unsolicited approaches) -- I was once lost but now ? -- Analyzing and using the customer's voice to improve service -- Communication -- Valuing library customers

1. Libraries -- United States -- Evaluation
2. Public services (Libraries) -- United States -- Evaluation
3. Libraries -- Public relations -- United States
4. Libraries -- User satisfaction -- United States
5. Customer services -- Evaluation
6. Consumer satisfaction -- Evaluation