Planning -- Relevant literature -- The components of an evaluation and assessment research study -- Applicable concepts and language of research -- Designing evaluations and assessments -- Getting engaged in evidence gathering and managerial use -- Quantitative data collection for evaluation research -- Qualitative study -- Statistics -- Presenting findings -- Creating a culture of evidence gathering and managerial use -- Reality evaluation and assessment

1. Libraries -- Evaluation
2. Public services (Libraries) -- Evaluation
3. Library administration -- Decision making
4. Library statistics
5. Library science -- Research -- Methodology