Author | Crandall, Richard E., 1930- |
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Title | New methods of competing in the global marketplace [electronic resource] : critical success factors from service and manufacturing / Richard E. Crandall and William Crandall |
Imprint | Boca Raton : Auerbach Publications, c2008 |
Connect to | http://marc.crcnetbase.com/isbn/9781420051278 |
Descript | 456 p |
The vanishing manufacturing service boundary -- Critical success factors and strategic planning -- The ITO model -- The role of management programs in continuous improvement -- How manufacturing techniques are being adapted to service operations -- How service techniques are being extended to manufacturing -- The role of technology in continuous improvement -- The role of infrastructure in continuous improvement -- Understanding organizational culture - the elusive key to change -- Integrated supply chains - from dream to reality -- The role of services to complement the supply chain -- The future of improvement programs