Part 1: The background to performance management -- The foundations of performance management -- The conceptual framework of performance management -- Critiques of performance management -- Part 2: The practice of performance management -- Performance management systems -- Managing performance management -- Managing under-performance -- Part 3: Performance management processes -- Goal setting -- Feedback -- 360-degree feedback -- Performance reviews -- Analysing and assessing performance -- Coaching -- Performance management in action -- Performance management models -- Reactions to performance management -- The impact of performance management -- Part 5: The application of performance management -- Managing organizational performance -- Managing team performance -- Performance management and learning -- Performance management and reward -- Part 6: Developing and maintaining performance management -- Developing performance management -- The performance management role of line managers -- Learning about performance management -- Evaluating performance management

1. Employees -- Rating of
2. Performance standards
3. Performance