The heart of change : real-life stories of how people change their organizations / John P. Kotter and Dan S. Cohen
Imprint
Boston, MA : Harvard Business School Press, c2002
Descript
xiv, 190 p. ; 25 cm
CONTENT
Introduction: the heart of change -- Increase urgency -- Build the guiding team -- Get the vision right -- Communicate for buy-in -- Empower action -- Create short-term wins -- Don't let up -- Make change stick -- We see, we feel, we change