Purpose and objectives of a project -- Choosing a topic -- Standards of assessment -- Getting organised for take-off -- reviewing and using the literature -- Planning empirical work -- Methods and techniques -- Semi-structured, open-ended techniques: Conversations and storytelling ; Interview ; Focus group -- Fully structured techniques: Questionnaire ; Face-to-face interview ; Telephone interviews -- Further techniques: Repertory grid ; Attitude scaling ; observation techniques -- Writing it up

1. Management -- Research -- Handbooks
2. manuals
3. etc
4. Business enterprises -- Research -- Handbooks
5. manuals
6. etc