Part 1: Introduction to performance measurement and the balanced scorecard -- Performance scorecard and the need for a balanced scorecard -- Balanced scorecard as an enduring management tool -- Part 2: Step-by-step development of the balanced scorecard -- Getting started -- Mission, values, vision, and strategy -- Developing performance objectives and measures -- Finalizing measures and developing cause and effect linkages -- Setting targets and prioritizing initiatives -- Part 3: Embedding the balanced scorecard in the organization's management system -- Cascading the balanced scorecard to build organizational alignment -- Using the balanced scorecard to strategically allocate resources -- Linking rewards to performance: the balanced scorecard and compensation -- Part 4: Sustaining balance scorecard success -- Reporting balanced scorecard results -- Maintaining the balanced scorecard -- Part 5: Balanced scorecards in the public and not-for-profit sectors and concluding thoughts on scorecard success -- Balanced scorecards in the public and not-for-profit sectors -- Concluding thoughts on balanced scorecard success

1. Organizational effectiveness -- Measurement
2. Performance -- Measurement