Video 1: The evolution of management -- The management challenge : United Airlines -- Global challenge : Benetton -- The high bid dilemma : Ethics and social responsibility -- Decision making : second city and heavenly ski resort -- Planning and strategic management : Ford -- Strategy : Ben & Jerry's -- Organizational structure : Big Apple and St. Louis Bread -- Organizational Control -- Video 2: Motivation : Tellabs -- Quality tams at U. of Michigan -- Leadership : Bernard Welding -- Quality : First National Bank of Chicago -- HRM : Southwest Airlines -- Managing change and developing organizationals : Marshall -- Managing production and operations -- Production and operations : Washburn Guitars -- Information for managers