The supervisor's job -- Supervisory challenges for the 21st century -- Establishing goals -- Designing and implementing controls -- Problem solving and decision making -- Organizing an effective department -- Acquiring the right people -- Appraising employee performance -- Motivating your employees -- Providing effective leadership -- Communicating effectively -- Conflict, politics, and negotiation -- Dealing with change and stress -- Disciplining employees -- The supervisor's role in labor relations -- Building your career

1. Supervision of employees