Part I: Introducing supply chain management: Supply chain management concept ; Purchasing and supply management ; Operations -- Part II: Introducing integrated logistics: Integrated ogistics management ; Quality customer service and integrated logistics ; Service response logistics -- Part III: Integrated logistics activities: Domestic transportation ; Transportation management ; Inventory management ; Scheduling ; Warehouse management ; Material handling and packaging -- Part IV: Coordination issues in integrated logistics: Reverse logistics ; Organizing integrated logistics ; Informational logistics accounting ; Strategic integrated logistics management -- Appendix A: Integrated logistics measurement areas: Global integrated logistics

1. Business logistics