Part 1 : Orientation to communication: Introduction to human interaction -- You as a communicator -- Contexts of communication -- Part 2 : Basic communication skills: Listening-the basis of communication receiving -- Nonverbal communication -- Language-our symbolic system -- Part 3 : Interpersonal communication: Communication failure-its causes and effects -- Dyadic communication -- Building interpersonal relationships -- Part 4 : Public communication: Analyzing the audience -- Putting your message across -- Planning and preparing your speech -- Transmitting information -- Persuasion: an important communication concept in a free society -- Making the persuasive presentation -- Part 5 : Special communication challenges: Understanding the small group -- Communication in the world of work

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