Title	Performance measurement and leisure management / edited by Konstantinos Alexandris
Imprint	London : Routledge, 2013, c2010
Descript	164 p. : ill. ; 26 cm

The issue of performance measurement in the leisure industry is increasingly important, from both theoretical (academic) and applied (practitioner) perspectives. Managers need accurate indications of how their organisations are performing, to inform their decisions. Policymakers need an evidence base for their decisions regarding public leisure services. Students and researchers in leisure management are increasingly turning their attention to the principles and evidence of performance measurement, as an aid to management decision-making. The chapters in this text each present a different case

A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres -- Can service quality predict spectators' behavioral intentions in professional soccer? -- An application of importance-performance analysis (IPA) to the management of sport centres -- Utilizing importance data to identify customer segments for English public sport facilities -- Testing the feasibility of performance indicators for play facilities in England -- Work process knowledge and customer services excellence: lessons from the Scottish visitor attraction industry -- Theme park employee satisfaction and customer orientation -- Employees' motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices -- A forecast of the performance of China in the Beijing Olympic Games 2008 and the underlying performance management issues

1. Leisure industry -- Management
2. Performance -- Measurement -- Case studies
3. Sports administration

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