การพัฒนาระบบการจัดการความรู้ของสำนักงานเขตพื้นที่การศึกษา / ณันศภรณ์ นิลอรุณ = Development of a knowledge management system of educational service area offices / Nansaporn Ninarun
This main objective of this research was to develop a knowledge management system in educational service areas. It had three sub-objectives: 1) To develop and analyze the knowledge management of the educational service areas; 2) To synthesize and design a new knowledge management system of the educational service areas; and 3) To test, evaluate and present a knowledge management system of the educational service areas by using the 5-step research and development process. The 5-step process included: Step 1 : Literature review and setting up of research framework; Step 2: Analyzing the current state of knowledge management system by interviewing stakeholders and those involved with knowledge management within 178 educational service areas. This step also involved interviews with top-level and senior-level executives, as well as with staff who implemented knowledge management in 8 pilot educational service areas under the supervision of the Office of Basic Educational Commission. These interviews and data-gathering were used in the analysis, synthesis and systematic management of knowledge based on the missions of educational service areas. Step 3: Design and assess quality of knowledge management systems by experts and qualified persons. Step 4: To role out a test out a test study in a volunteer educational service area for a period of 6 months. Step 5: To evaluate the results of knowledge management in the studied educational area and to present a holistic approach to knowledge management. The research had found that a systematic knowledge management of educational service areas had two types of system, namely: 1) a general system of knowledge management and 2) a specific management of knowledge. The second system was designed to address the origins, significance, objectives, principles and methods, explanations, ways and the conditions when using knowledge management. This method had been tested, assessed and approved by experts and qualified persons, and had achieved a high score in the average among expert opinions. From a trial study, it had been found that most systems fall within the general knowledge management category. The average scores of knowledge management and the human resource management aspect ranged between 3.33-4.00, while the average score of knowledge management by groups and organizations ranged between 3.33 -3.70. A comparison between before- and after- a trial study of knowledge management was conducted, and it had found that after the trial, a knowledge management achieved a score that has a statistically significance of .01. In summary, the knowledge management in educational service areas had the following aspects: 1) A general system of knowledge management had the following 5 factors: 1.1) environmental; 1.2) input analysis; 1.3) process analysis; 1.4) output analysis; and 1.5) a reverse consequence or feedback. 2) A specific knowledge management system had 4 sub factor: 2.1) a knowledge management structure; 2.2) human resources in managing knowledge; 2.3) missions to manage knowledge; and 4) a technology to manage knowledge.
