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TitlePublic sector communication : Closing gaps between citizens and public organizations / by Maria-Jose Canel and Vilma Luoma-aho
ImprintHoboken, NJ : Wiley Blackwell, 2019
Edition 1st edition
Descript x, 265 pages : illustrations ; 25 cm


What is changing in public sector communication? -- What is so special about public sector communication? -- Fragile public sector organizations -- Antifragile communication: Closing the gap through intangible assets -- Satisfaction -- Organizational culture -- Reputation -- Legitimacy -- Intellectual capital -- Engagement -- Social capital -- Trust -- Closing the gaps

Communication in public administration

Political Science Library352.384 C221PCHECK SHELVES

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