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TitleDiversity and Inclusion in Quality Patient Care [electronic resource] : Your Story/Our Story – A Case-Based Compendium / edited by Marcus L. Martin, Sheryl Heron, Lisa Moreno-Walton, Michelle Strickland
ImprintCham : Springer International Publishing : Imprint: Springer, 2019
Edition 2nd ed. 2019
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Descript XXVII, 496 p. 12 illus., 8 illus. in color. online resource


This new edition focuses on bias in health care and provides a variety of case examples related to the timely topics of unconscious bias and microaggressions encountered by patients, students, attending and resident physicians, nurses, staff, and advanced practice providers in various healthcare settings. The proliferation of literature on unconscious bias and microaggressions has raised public awareness around these concerns. This case compendium discusses strategies and addresses professional responses to bias in health care and extends beyond the individual patient and healthcare provider into the communities where biased assumptions and attitudes exist. Recognizing that ethnic minorities, the elderly, the poor, and persons with Medicaid coverage utilize the emergency department at higher rates than the general population, this compendium also builds upon the case studies from the first edition to cover a broader array of underserved minority groups.Diversity and Inclusion in Quality Patient Care: Your Story/Our Story – A Case-Based Compendium, 2nd Edition is an essential resource for attending and resident physicians, nurses, staff, advanced practice providers, and students in emergency medicine, primary care, and public health


Part I. Bias in Health Care -- Chapter 1. Introduction -- Chapter 2. The Inconvenient Truth About Unconscious Bias in the Health Professions -- Chapter 3. Microaggressions -- Chapter 4. Gender Bias– An Undesirable Challenge in Health Professions and Health Care -- Chapter 5. Impact of Bias on Global Health Care -- Chapter 6. Cultural Competence and the Deaf Patient -- Chapter 7. Transgender -- Chapter 8. Unconscious Bias in Action -- Part II. Patient Cases -- Chapter 9. African-American Patient -- Chapter 10. African-American Patient: Bias in Women’s Health -- Chapter 11. Asian Patient -- Chapter 12. Native-American Patient -- Chapter 13. LGB Patient and Mental Health -- Chapter 14. Transgender Patient and Mental Health -- Chapter 15. Transgender Patient and Registration -- Chapter 16. The Rastafarian Patient -- Chapter 17. Rastafarianism and Western Medicine -- Chapter 18. Elderly Female Appalachian Patient -- Chapter 19. Low-Income White Male Appalachian Patient -- Chapter 20. Rural Patient Experiencing Intimate Partner Violence -- Chapter 21. The Homeless Patient -- Chapter 22. Low-Income Patient -- Chapter 23. Deaf Patient -- Chapter 24. African-American Pediatric Pain Patient -- Chapter 25. Sickle Cell Disease Patient -- Chapter 26. Rage Attack and Racial Slurs -- Chapter 27. Use of Interpreter Phone -- Chapter 28. Labeling Patients -- Chapter 29. Waiting for a Miracle -- Chapter 30. Patients with Mental Health History -- Chapter 31. International Victim of War -- Chapter 32. Pregnant Incarcerated Heroin User -- Chapter 33. Offensive Tattoo -- Part III. Medical Student and Nursing Student Cases -- Chapter 34. Medical Student Experiences -- Chapter 35. Colored Girl Student -- Chapter 36. Gay Student -- Chapter 37. Jewish Student -- Chapter 38. Resident to Student Barriers and Bias -- Chapter 39. Nurse to Nursing Student Barriers and Bias -- Chapter 40. African-American Male Aspires to Become a Doctor -- Part IV. Resident Physician Cases -- Chapter 41. Colored Resident -- Chapter 42. Muslim Resident Cases -- Chapter 43. Female Resident -- Chapter 44. Female Resident Referred to as Nurse -- Chapter 45. Black Lesbian Female Resident -- Chapter 46. Attending to Resident: Gender Bias -- Chapter 47. Resident toward Intern Barriers and Bias -- Chapter 48. The Trojan Letter of Recommendation -- Chapter 49. When Sisterhood Alone Just isn’t Enough -- Part V. Nurses, Staff, and Advanced Practice Provider Cases -- Chapter 50. Ancillary Staff to Nursing Instructor Barriers and Bias -- Chapter 51. Black Nurse -- Chapter 52. Black Female PA -- Chapter 53. Provider with Disability “Don’t Want That ‘Robot’ Helping Me!” -- Part VI. Attending Physician Cases -- Chapter 54. Black Doctor -- Chapter 55. Mexican Doctor -- Chapter 56. Latino Doctor -- Chapter 57. Jewish Doctor -- Chapter 58. Muslim Doctor -- Chapter 59. Foreign Doctor -- Chapter 60. Race/Ethnicity Concordant Provider -- Chapter 61. Female Doctor -- Chapter 62. Gay Doctor -- Chapter 63. Tattooed Doctor -- Chapter 64. Interaction with a “Foreign Doctor” -- Chapter 65. Implicit Bias Illustrated by Attending to Attending Bias and Attending to Patient Bias -- Chapter 66. Attending toward Attending Barriers and Bias -- Chapter 67. Pharmacist to Physician: “Are You Really a Doctor?” -- Chapter 68. “Send the White Doctor in Charge” -- Chapter 69. Female Doctor Referred to as Nurse

Emergency medicine Emergency Medicine. Primary Care Medicine. Public Health.


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