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TitleBrand Hate [electronic resource] : Navigating Consumer Negativity in the Digital World / by S. Umit Kucuk
ImprintCham : Springer International Publishing : Imprint: Palgrave Macmillan, 2019
Edition 2nd ed. 2019
Connect tohttps://doi.org/10.1007/978-3-030-00380-7
Descript IX, 199 p. online resource

SUMMARY

This book focuses on the concept of “brand hate” and consumer negativity in today’s digital markets. It explores the emotional detachment consumers generate against valued brands and how negative experiences affect their and other consumers' loyalty. It is almost impossible not to run into hateful language about companies and their brands in today’s digital consumption spaces. Consumer hostility and hate is not hidden and silent anymore but is now openly shared on many online anti-brand websites, consumer social networking sites, and complaint and review boards. The book defines consumer brand hate and discusses its dimensions, antecedents, and consequences as well as the semiotics and legality of such brand hate activities based on current brand dilution arguments. It describes the situations which lead to anti-branding and how consumers choose to express their dissatisfaction with a company on individual and social levels. This newly updated edition discusses recent research findings from brand hate literature with new cases and extended managerial analysis. Thus, the book provides strategic perspectives on how to handle such situations to achieve better functioning markets for scholars and practitioners in marketing, psychology, and consumer behavior.


CONTENT

1. What is Hate? -- 2. What is Brand Hate? -- 3. Antecedents of Brand Hate -- 4. Consequences of Brand Hate -- 5. Semiotics of Brand Hate -- 6. Legality of Brand Hate -- 7. Managing Brand Hate


Motivation research (Marketing) Customer relations-Management Public relations Internet marketing Industrial management Emotions Consumer Behavior. http://scigraph.springernature.com/things/product-market-codes/513060 Customer Relationship Management. http://scigraph.springernature.com/things/product-market-codes/513050 Corporate Communication/Public Relations. http://scigraph.springernature.com/things/product-market-codes/513040 Online Marketing/Social Media. http://scigraph.springernature.com/things/product-market-codes/513010 Media Management. http://scigraph.springernature.com/things/product-market-codes/513020 Emotion. http://scigraph.springernature.com/things/product-market-codes/Y20140



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