Transformations : 7 roles to drive change by design / Joyce Yee, Emma Jefferies and Kamil Michlewski ; illustrated by Kate Ayre
Imprint
Amsterdam : BIS Publishers, 2017
Descript
x, 246 pages : illustrations (black and white) ; 24 cm
CONTENT
Section 1 : Case studies -- Steelcase : reimagining the future of work and workspaces -- Accenture & Fjord : placing design at the heart of organisations -- ZOOM education for life : catalysing a shift in the Brazilian education sector -- Deloitte Australia : a leading innovator in the professional business service sector -- Bumrungrad Hospital : transformating patient services -- Spotify : personalising music experiences globally and moving beyond the start-up phase -- US Department of Veterans Affairs : giving veterans a voice -- SAP : humanising technology -- Innovation Studio Fukuoka : building community through citizen-led innovation -- Section 2 : Expert interviews -- Peter Coughlan : organisation change through desigh -- GK VanPatter : sensemaking to change-make -- Mark Vernooj : creative leadership and design thinking -- Brenton Caffin : public sector innovation through design -- Christian Bason : design in government