Why good intentions are not enough -- Systems thinking inside: a catalyst for social change -- Telling systems stories -- Deciphering the plots of systems stories -- An overview of the four-stage change process -- Building a foundations for change -- Facing current reality: building understanding through systems mapping -- Facing current reality: building support by bringing the system to life -- making an explicit choice -- Bridging the gap -- Systems thinking for strategic planning -- Systems thinking for evaluation -- becoming a systems thinker

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