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TitleDesigning for service : key issues and new directions
Author edited by Daniela Sangiorgi and Alison Prendiville
ImprintLondon : Bloomsbury Academic, 2017
Descript xxii, 258 pages : illustrations ; 26 cm


Expanding (service) design spaces -- Designing vs. designers: how organization design narratives shift the focus from designers to designing -- Designing for interdependence, participation and emergence in complex service systems -- Specialist service design consulting : the end of the beginning or the beginning of the end? -- The object of service design -- Breaking free from NSD: design and service beyond new service development -- Designing on the spikes of injustice: representations and co-design -- Co-design, organizational creativity and quality improvement in the healthcare sector : designerly or design-like? -- Service design and the edge effect -- Service design as a sensemaking activity: insights from low-income communities in Latin America -- The social innovation journey : emerging challenges in service design for the incubation of social innovation -- Service design in policy making -- The potential of service design as a route to product service systems -- Service design and the emergence of a second economy -- Making sense of data through service design-opportunities and reflections -- Beyond collaborative services: service design for sharing and collaboration as a matter of commons and infrastructuring

Service industries Customer services Product design

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