Simple Markovian Models -- Markov Chains -- Markov Jump Processes -- Queueing Theory at the Markovian Level -- Queueing Networks and Insensitivity -- Some General Tools and Methods -- Renewal Theory -- Regenerative Processes -- Further Topics in Renewal Theory and Regenerative Processes -- Random Walks -- Lรฉvy Processes, Reflection and Duality -- Special Models and Methods -- Steady-State Properties of of GI/G/1 -- Markov Additive Models -- Many-Server Queues -- Exponential Change of Measure -- Dams, Inventories and Insurance Risk

1. Mathematics
2. Operations research
3. Decision making
4. Management science
5. Probabilities
6. Industrial engineering
7. Production engineering
8. Mathematics
9. Probability Theory and Stochastic Processes
10. Operations Research
11. Management Science
12. Industrial and Production Engineering
13. Operation Research/Decision Theory