การพัฒนาตัวชี้วัดสำหรับประเมินผลการดำเนินงาน โครงการกิจการเพื่อสังคม อุทยานการอาชีพชัยพัฒนา / วิภาศิริ เชยกลิ่น = Development of key performance indicators for social enterprise project – The Chaipattana Vocational Training Park / Wipasiri Cheyklin
Vocational Training Park Project is one of the social enterprise projects being responsible by the Chaipattana Foundation. The Project's main objectives are not only to be the vocational training center but also to be the community business area and other social services centre. In addition, it is expected to be a model for other Chaipattana projects to operate independently. The purposes of this study are to develop KPIs according to the Project’s and the Foundation’s objectives and to report the Project’s current performance for used as operational improvement guidelines. The basis for an analysis of the Project’s strategic planning and KPIs development is from studying the Chaipattana Foundation’s KPIs framework, in-depth interviewing with the management and staffs, and doing some research to analyze relevant external factors, industry competitive environment, and internal factors. In conclusion, the KPIs are designed to evaluate 2 dimensions. Firstly, the External KPIs are for evaluating the Project's performance on economic, social and cultural impact to the society. Secondly, the Internal KPIs are for evaluating the Project's operational performance in both financial and non-financial aspects. Furthermore, major strategies which are developing financial information system and database for monitoring the progress of training participants, doing survey to find the right vocational training courses for the community, and more active publicity should be promptly executed to enhance the Project’s performance.
