1. Dealing with difficult parents - an overview -- Part I: Today's parents -- 2. Who are these guys? describing -- 3. What's wrong with these parents anyway? -- Part II: communicating with parents -- 4. Building credibility - everyone wants to associate with a winner -- 5. Positive communication with parents - an ounce of prevention -- 6. Listen, learn and cultuvate -- Part III: Dealing with difficult parents: soothing the savage beast -- 7. Never let em see you sweat -- 8. What if the parent is right? -- 9. The best way to get in the last word -- 10. Do you feel defensive? if so, something -- Part IV: Dealing with parents in difficult situations -- 11. Delivering bad news - hey, i'm just the messenger! -- 12. But i did get a good deal - examining the car salesman -- 13. What if they use the "F" word - fair? -- 14. Focus on the future -- Part V: Increasing parental involvement -- 15. Understanding parent involvement -- 16. Increasing parental involvement with school -- 17. Increasing parental involvement at home

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