Public policy making. -- Coomunicating in the process. -- Definition: frame the problem. -- Evaluation: analyze and advise. -- Legislative history: know the record. -- Position paper: know the arguments. -- Petitions and proposals: request action or propose policy. -- Briefing memo or opinion statement: inform policy makers. -- Testimony: witness in a public hearing. -- Written public comment: influence administration. -- Continuity and change. -- Publlic policy writing for the web.