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TitlePublic service performance : Perspectives on measurement and management / edited by George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole and Richard M. Walker
Imprint Cambridge : Cambridge University Press, 2006
Descript xvi, 319p. : ill ; 26 cm


Introduction. -- Subjective and objective measures of organizational performance: an empirical exploration. -- All measures of performance and subjective: more evidence on US federal agencies. -- A qualitative evaluation of public sector organizations: assessing organizational performance in healthcare. -- Quantitative approaches towards assessing organizational performance. -- Consequences of goal ambiguity in public organizations. -- Performance control and public organizations. -- Bureaucratic red tape and organizational performance: testing the moderating role of culture and political support. -- All that glitters is not gold: disaggregating networks and the impact on performance. -- Network evolution and performance under public contracting for mental health services. -- The design and management of performance-based contracts for public welfare services. -- Outsourcing governmental information technology services: an Australian case study. -- International comparisons of output and productivity in public service provision: a review. -- Public management and government performance: an international review. -- What drives global e-government? an exploratory assessment of existing e-government performance measures. -- Public management and organizational performance: an agenda for research.

Comparative governemnt -- Congresses Total guality management in government -- Congresses Public administration -- Evaluation -- congresses Administrative agencies -- Management -- Evaluation -- Congresses

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