การนำเสนอแนวทางการจัดการศูนย์การเรียนรู้ตลอดชีวิตในสถานประกอบการประเภทโรงแรม / ประพิมพ์ อัตตะนันทน์ = Proposed management guidelines for a lifelong learning center in hotels / Prapim Attanandana
The purposed of this research were to study the current situation including problems and needs of the hotels to develop a proposed management guidelines for a lifelong learning center in hotels. The data was collected by using the interview questionnaire in current situation including problems and needs to the nine hotels, and using Delphi technique for gathering 9 experts’ opinions in the proposed management guidelines for a lifelong learning center in hotels by opened interview questionnaire once and rating scale questionnaire twice, then analyzed the data though median and interquartile range, then concluded the data as the consensus of the expert. And a focus group was arranged to represent the proposed management guidelines for a lifelong learning center in hotels.
The results were as follow ; 1. Most of the hotel in Thailand has a Learning Center or Learning Resource in their hotel but in some different ways such as staff library or corner, English language LAB, information board, website, learning kits, online learning website etc. Having no staff to take care of these area specially which caused some problems such as some equipments or materials to be broken, and lack of proper method, activity or equipment to pull out the tacit knowledge from all employees in hotel. Furthermore, results of the proposed management guidelines for a lifelong learning center in hotels indicated moderate satisfactory. 2. A proposed management guidelines for a lifelong learning center in hotels 1) should have the objective in the same direction of the hotel’s mission also the executive and employee wants 2)Have at least one staff who has specific qualifications, for instance, knowing the Andragogy theory etc, to take care, maintain and find new materials for the employee by working with the department trainers and human resource development department in the hotel. 3) The location is up to each hotel context, so, it could be a room or an online space which suits best to the hotel. 4) The knowledge in the learning center should have all the fact about the hotel (Explicit Knowledge), knowledge from the best practice (Tacit Knowledge), knowledge in specific field of each department, knowledge form Human resource development department and knowledge which can be learnt by themselves. 5) The activity should have at least 3 dimensions which are Formal, Non-formal and Informal education.
