การปรับปรุงระบบบริหารคุณภาพและการประเมินประสิทธิภาพแบบดุลยภาพโดยใช้วิธีการประเมินความเสี่ยงในโรงงานผลิตแผ่นคอนกรีตสำเร็จรูป / พัชรี พิมพ์ทอง = Improvements of Quality Management system and Balanced Scorecard by using Risk Assessment Approach in a precast concrete slab factory / Patcharee Pimthong
The purpose of this study is applying risk assessment approach to develop quality management system (ISO 9001: 2008) and Balanced Scorecard. And for develop methods to prevented the risk that may be occurred an affect to organization.
The Improvement of quality management system could be applied by risk assessment approach which prevent events that may be occurred and impacts to organization. So, this study use risk assessment to create and develop quality management system by using EDIA for research methodology. In the first 2 phase (phase 1 evaluation, phase 2 development), risk assessment for this study has been evaluated with 23 risks. Then in the next phase (phase 3 implement and improvement), risk management plan from initial phase would be demonstrated to confirm appropriate for operations in organization and resolved problem which happened in during this phase and could be reduced emergency and high risks from 23 to 5 risks. Finally in the last phase (phase 4 auditing), FMEA, control plan and audit plan, were used as tools for monitoring and auditing.
The research results showed that the assessment levels of operations of each department are met the targets for all indicators.
