The objective of this study was to examine the level of employee engagement and the relationship between demographic factors and the Hierarchy of Engagement of ABC Co., Ltd. employees who are the technician in the Hair Care Packing Operation. The Hierarchy of Engagement developed by the Gallup organization consists of 4 levels which are 1) Basic Need 2) Management Support 3) Relatedness and 4) Overall Growth, respectively. The questionnaire, Q12 survey, was used as instrument for gathering data from all 202 technicians of the Hair Care Packing operation. The results of this study showed that all 4 employee engagement levels were in high level. It showed that the highest mean score was the relatedness followed by the basic need, the management support and the overall growth, respectively. Moreover, it was also found that all the demographic factors, which are gender, age, marital status, having the dependent, education level, job type, job level and year of service, were correlated with the Hierarchy of Engagement.
