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TitleHealthcare operations management
Author Daniel B. McLaughin, Julie M. Hays
Imprint Washington, DC : Association of University Programs in Health Administration Press, c2008
Edition International student ed
Descript xx, 431 p. : ill., ; 27 cm


The challenge and the opportunity -- History of performance improvement -- Evidence-based medicine and pay -for-performance -- Strategy and the balanced scorecard -- Project management -- Tools for problem solving and decision making -- Using data and statistical tools for operations improvement -- Quality management: focus on six sigma -- The lean enterprise -- Simulation -- Process improvement and patient flow -- Scheduling and capacity management -- Supply chain management -- Holding the gains

Medical care -- Quality control Health services administration -- Quality control Organizational effectiveness Total quality management

Engineering LibraryRA399.A1 M37 2008CHECK SHELVES

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