Exits, voices and social investment : Citizens' reaction to public services

Title	Exits, voices and social investment : Citizens' reaction to public services
Author	Keith Dowding and Peter John
Imprint	Cambridge : Cambridge University Press, 2012
Descript	x, 195p. ; 23 cm

CONTENT

Hirschman's origin idea. -- Exits, voices and the object of loyalty. -- Exit, voice, loyalty and neglect. -- The structure of UK public services and some simple relationships. -- Evidence of the major EVL relationships. -- Exit, voice and welfare.

Total quality management in human services Public welfare administration Consumers satisfaction Human service

LOCATION	CALL#	STATUS
Political Science Library	361.0068 D745E	CHECK SHELVES

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