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TitleExits, voices and social investment : Citizens' reaction to public services
Author Keith Dowding and Peter John
Imprint Cambridge : Cambridge University Press, 2012
Descript x, 195p. ; 23 cm


Hirschman's origin idea. -- Exits, voices and the object of loyalty. -- Exit, voice, loyalty and neglect. -- The structure of UK public services and some simple relationships. -- Evidence of the major EVL relationships. -- Exit, voice and welfare.

Total quality management in human services Public welfare administration Consumers satisfaction Human service

Political Science Library361.0068 D745ECHECK SHELVES

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