AuthorDowding, Keith
TitleExits, voices and social investment : Citizens' reaction to public services / Keith Dowding and Peter John
Imprint Cambridge : Cambridge University Press, 2012
Descript x, 195p. ; 23 cm

CONTENT

Hirschman's origin idea. -- Exits, voices and the object of loyalty. -- Exit, voice, loyalty and neglect. -- The structure of UK public services and some simple relationships. -- Evidence of the major EVL relationships. -- Exit, voice and welfare.


SUBJECT

  1. Total quality management in human services
  2. Public welfare administration
  3. Consumers satisfaction
  4. Human service

LOCATIONCALL#STATUS
Political Science Library361.0068 D745E CHECK SHELVES