Who are counsellors and helpers? -- Creating communication skills and feelings -- Creating mind skills -- The counselling and helping process -- Counselling and helping relationships -- Understanding the internal frame of reference -- Showing attention and interest -- Reflecting feelings -- Starting the counselling and helping process -- Managing resistance and making referrals -- Assessing feelings and physical reactions -- Assessing thinking -- Assessing communication and actions -- Challenges, feedback and self-disclosure -- Monitoring, summarizing and identifying skills -- Helping to solve problems -- Coaching skills: speaking, demonstrating and rehearsing -- Improving communication and actions -- Improving thinking -- Negotiating homework -- Conducting middle sessions -- Terminating couselling and helping -- Relaxation interventions -- Managing crises -- Multicultural and gender aware counselling and helping -- Ethical issues and dilemmas -- Training groups, supervision and support -- Using technology in counselling - Jane Evans -- Becoming more skilled and human

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