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TitleHow companies win : profiting from demand-driven business models no matter what business you're in
Author Rick Kash and David Calhoun
Imprint New York : HarperBusiness, c2010
Edition 1st ed.
Descript x, 256 p. : ill. ; 24 cm.

Success in business Customer services -- Management Customer satisfaction Customer relations Organizational change Organizational effectiveness

LOCATIONCALL#STATUS
Language Institute Library : SALC428.638 K19HLIB USE ONLY
Political Science Library658.4012 K19HCHECK SHELVES
Arts LibraryHD58.8 K19H 2010CHECK SHELVES

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