|Title||Quality management, organization, and strategy|
|Author||James R. Evans|
|Imprint||[Toronto] : South-Western Cengage Learning, 2011|
|Descript||xvi, 460 p. : ill. , 24 cm|
Introduction to quality and performance excellence. -- Frameworks for quality and performance excellence. -- Tools and techniques for quality design and control. -- Tools and techniques for quality improvement. -- Competitive advantage and strategic management for performance excellence. -- Quality in customer-supplier relationships. -- Designing organizations for performance excellence. -- Quality teamwork. -- Engagement, empowerment, and motivation. -- Leadership for performance excellence. -- Performance excellence and organizational change.
|Political Science Library||658.4013 E92Q 2011||CHECK SHELVES|
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