Author | Evans, James R. |
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Title | Quality management, organization, and strategy / James R. Evans |
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Imprint |
[Toronto] : South-Western Cengage Learning, 2011 |
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Edition |
6th ed. |
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Descript |
xvi, 460 p. : ill. , 24 cm |
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CONTENT
Introduction to quality and performance excellence. -- Frameworks for quality and performance excellence. -- Tools and techniques for quality design and control. -- Tools and techniques for quality improvement. -- Competitive advantage and strategic management for performance excellence. -- Quality in customer-supplier relationships. -- Designing organizations for performance excellence. -- Quality teamwork. -- Engagement, empowerment, and motivation. -- Leadership for performance excellence. -- Performance excellence and organizational change.
SUBJECT
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Total quality management
LOCATION | CALL# | STATUS |
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Political Science Library | 658.4013 E92Q 2011 |
CHECK SHELVES
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