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TitleQuality management, organization, and strategy
Author James R. Evans
Imprint [Toronto] : South-Western Cengage Learning, 2011
Edition 6th ed.
Descript xvi, 460 p. : ill. , 24 cm


Introduction to quality and performance excellence. -- Frameworks for quality and performance excellence. -- Tools and techniques for quality design and control. -- Tools and techniques for quality improvement. -- Competitive advantage and strategic management for performance excellence. -- Quality in customer-supplier relationships. -- Designing organizations for performance excellence. -- Quality teamwork. -- Engagement, empowerment, and motivation. -- Leadership for performance excellence. -- Performance excellence and organizational change.

Total quality management

Political Science Library658.4013 E92Q 2011CHECK SHELVES

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