AuthorEvans, James R.
TitleQuality management, organization, and strategy / James R. Evans
Imprint [Toronto] : South-Western Cengage Learning, 2011
Edition 6th ed.
Descript xvi, 460 p. : ill. , 24 cm

CONTENT

Introduction to quality and performance excellence. -- Frameworks for quality and performance excellence. -- Tools and techniques for quality design and control. -- Tools and techniques for quality improvement. -- Competitive advantage and strategic management for performance excellence. -- Quality in customer-supplier relationships. -- Designing organizations for performance excellence. -- Quality teamwork. -- Engagement, empowerment, and motivation. -- Leadership for performance excellence. -- Performance excellence and organizational change.


SUBJECT

  1. Total quality management

LOCATIONCALL#STATUS
Political Science Library658.4013 E92Q 2011 CHECK SHELVES