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TitleResolving conflicts at work : ten strategies for everyone on the job
Author Kenneth Cloke and Joan Goldsmith
ImprintSan Francisco : Jossey-Bass, 2011
Edition 3rd ed
Descript xxxii, 368 p. : ill. ; 23 cm

CONTENT

Understanding the culture and dynamics of conflict -- Listen empathetically and responsively -- Search beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from what gets in the way -- Solve problems paradoxically and creatively -- Learn from difficult behaviors -- Lead and coach for transformation -- Explore resistance and negotiate collaboratively -- Mediate and design systems for prevention


Conflict management Interpersonal relations Personnel management -- Psychological aspects Psychology Industrial

LOCATIONCALL#STATUS
Sasin Library650.13 C643R 2011CHECK SHELVES
Chula Business School Library650.13 C643R 2011DUE 30-12-20

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