AuthorClock, Kenneth, author
TitleResolving conflicts at work : ten strategies for everyone on the job / Kenneth Cloke and Joan Goldsmith
ImprintSan Francisco : Jossey-Bass, 2011
Edition 3rd ed
Descript xxxii, 368 p. : ill. ; 23 cm

CONTENT

Understanding the culture and dynamics of conflict -- Listen empathetically and responsively -- Search beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from what gets in the way -- Solve problems paradoxically and creatively -- Learn from difficult behaviors -- Lead and coach for transformation -- Explore resistance and negotiate collaboratively -- Mediate and design systems for prevention


SUBJECT

  1. Conflict management
  2. Interpersonal relations
  3. Personnel management -- Psychological aspects
  4. Psychology
  5. Industrial

LOCATIONCALL#STATUS
Sasin Library650.13 C643R 2011 CHECK SHELVES
Chula Business School Library650.13 C643R 2011 CHECK SHELVES