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TitleNo thanks, I'm just looking : sales techniques for turning shoppers into buyers
Author Harry J. Friedman
Imprint Hoboken, N.J. : Wiley, 2012
Descript xiv, 226 p. : ill. ; 24 cm

CONTENT

Getting your act together before you take it to the selling floor -- Opening the sale -- Probing -- The demonstration -- The trial close (otherwise known as the assumptive add-on close) -- Handling objections -- Closing the sale -- Confirmations and invitations


Selling Customer relations Customer services

LOCATIONCALL#STATUS
Sasin Library658.812 F911N 2012CHECK SHELVES

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