Introduction. -- Explaining the politics of technology-enabled public services. -- Do reforms affect the quality of services? -- Policy initiation in the Indian States. -- The scope of reform I: patterns of policy implementation. -- The scope of reform II: coalition governments. -- From "Petty" to "Grand" corruption: ownership, management, and the scale of reform. -- Technology-enabled administrative reforms in cross-national perspective. -- Conclusion.

1. Public administration -- corrupt practices -- India
2. Administrative agencies -- India -- Reorganization
3. Political corruption -- India -- Prevention
4. Public administration -- Corrupt practices -- India -- Prevention
5. Political corruption -- India