The curse of living in "interesting times," the credit crunch, and other challenges -- Describing the balanced scorecard -- The balanced scorecard and risk management -- Building a strategy map -- Selecting metrics and targets -- Selecting initiatives -- Cascading the balanced scorecard : the structural challenges -- Cascading the balanced scorecard : the cultural challenges -- Individual performance appraisal and incentive compensation -- Getting the best from software -- Aligning budgeting and planning with strategy through the balanced scorecard -- Conclusion and action roadmap

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