Understanding the foundations of business communication: Achieving success through effective business communication ; Mastering team skills and interpersonal communication ; Communicating in a world of diversity -- Applying the three-step writing process: Planning business messages ; Writing business messages ; Completing business messages -- Crafting brief messages : Crafting messages for electronic media ; Writing routine and positive messages ; Writing negative messages ; Writing persuasive messages -- Supporting messages with quality information: Finding, evaluating, and processing information ; Designing visual communication -- Planning, writing, and completing reports and proposals : Planning reports and proposals ; Writing reports and proposals ; Completing reports and proposals -- Designing and delivering oral and online presentations : Developing oral and online presentations ; Enhancing presentations with slides and other visuals -- Writing employment messages and interviewing for jobs : Building careers and writing resumes ; Applying and Interviewing for employment

1. Business communication -- United States -- Case studies
2. Business writing -- United States
3. Communication in organizations -- United States -- Case studies
4. English language -- Business English