การจัดทำกระบวนการ และ คู่มือการออกใบอนุญาตประกอบกิจการพลังงานสำหรับหน่วยงานกำกับกิจการพลังงาน / นิชนันท์ ปัญญโชติกุล = Development of procedure and manual for issuing energy operation permits by energy regulatory body / Nichanan Panyachotikul
The purpose of this thesis is to development of procedure and manual for issuing energy operation permits because of Energy Regulatory Body has been just established. It found that there weren’t any procedure, manual and work Instruction documents in implementation that must follow Energy Industry Act, B.E. 2550; therefore the permit has been delayed. This research was started by studying problem conditions and reconsidering flow chart of licensing process. Then analyses the cause from the problems by using causes and effect diagram. This found that, the significant causes in operating were unable to provide documentation of a valid license and complete as set. Thus, this study create the manual and checklist for issuing energy operation permits in order to decrease problems in licensing process, increase satisfaction of clients and increase work satisfaction of personnel. Within the manual and checklist consist of process, method, form and related documents in the licensing process. According to the result of using manual in process, it reveals that the preparing time decrease 48.79 %, average amount of error document reduce from 7.83 to 3.53 items, and the frequency of mistake in document decrease. Furthermore, the evaluation of the manual and checklist from clients and personnel show that the average score is 4.12 and 4.13 points by 5 points respectively. This means that the manual and checklist are suitable for using on process.Users and the officials have enlightened on license method and then follow accurately in the same way.