การพัฒนาโปรแกรมการจำหน่ายผู้ป่วยตามแนวคิดแบบลีนร่วมกับแนวคิดการวางแผนการจำหน่ายในหอผู้ป่วยพิเศษ โรงพยาบาลเจริญกรุงประชารักษ์ / สำเนียง วสันต์ชื่น = The development of discharge management program based on lean concept and discharge planning concept, private ward, Charoenkrungpracharak Hospital / Sumniang Vasunchuen
The development of discharge management program based on lean concept and discharge planning concept was to compare the patients’ satisfaction of nursing services between patients who received discharge management program based on lean concept and discharge planning concept and those who received routine discharge management program. Research subjects composed of 40 patients with chronic disease were assigned to experimental and control group of 20 patients each. The research instruments were developed by researcher consist of:1) patients’ satisfaction questionnaire, 2) discharge management intervention questionnaire, and self evaluation questionnaire, 3) recording form the amount of time it takes to discharge management of patient 4) knowledge test of lean concepts and M-E-T-H-O-D. All instruments were tested for content validity by a panel of experts. The reliability of the questionnaire was .95. The data were analyzed by using percentage, mean, standard deviation and t-test statistics. Major findings were the following: The patients’ satisfaction who received discharge management program based on lean concept and discharge planning concept was statistically significant better than those who received routine discharge management program. (p<.05).