| Title | A Guide to computer user support for help desk and support specialists |
|---|---|
| Author | Fred Beisse |
| Imprint | Boston, MA : Course Technology, Cengage Learning, 2012 |
| Edition | 5th Ed |
| Descript | xviii, 670 p. : ill. ; 27 cm.+ 2 CD-ROM (4 3/4 in.) |
Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems -- Common support problems -- Help desk operation -- User suport management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computer -- Training computer users -- A user support utility tool kit -- Answers to check your understanding questions -- HelpSTAR student edition -- User support presentation and meeting -- Index
| LOCATION | CALL# | STATUS |
|---|---|---|
| Chula Business School Library | 004.0688 B423G 2012 | CHECK SHELVES |
| Chula Business School Library : Audio-Visual Collection | 004.0688 B423G 2012 | LIB USE ONLY |
| Chula Business School Library : Audio-Visual Collection | 004.0688 B423G 2012 | LIB USE ONLY |
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