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TitleA Guide to computer user support for help desk and support specialists
Author Fred Beisse
Imprint Boston, MA : Course Technology, Cengage Learning, 2012
Edition 5th Ed
Descript xviii, 670 p. : ill. ; 27 cm.+ 2 CD-ROM (4 3/4 in.)

CONTENT

Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems -- Common support problems -- Help desk operation -- User suport management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computer -- Training computer users -- A user support utility tool kit -- Answers to check your understanding questions -- HelpSTAR student edition -- User support presentation and meeting -- Index


Computer technical support

LOCATIONCALL#STATUS
Chula Business School Library004.0688 B423G 2012CHECK SHELVES
Chula Business School Library : Audio-Visual Collection004.0688 B423G 2012LIB USE ONLY
Chula Business School Library : Audio-Visual Collection004.0688 B423G 2012LIB USE ONLY

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