Author | Beisse, Fred |
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Title | A Guide to computer user support for help desk and support specialists / Fred Beisse |
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Imprint |
Boston, MA : Course Technology, Cengage Learning, 2012 |
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Edition |
5th Ed |
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Descript |
xviii, 670 p. : ill. ; 27 cm.+ 2 CD-ROM (4 3/4 in.) |
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CONTENT
Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems -- Common support problems -- Help desk operation -- User suport management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computer -- Training computer users -- A user support utility tool kit -- Answers to check your understanding questions -- HelpSTAR student edition -- User support presentation and meeting -- Index
SUBJECT
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Computer technical support
LOCATION | CALL# | STATUS |
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Chula Business School Library | 004.0688 B423G 2012 |
CHECK SHELVES
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Chula Business School Library : Audio-Visual Collection | 004.0688 B423G 2012 |
LIB USE ONLY
|
Chula Business School Library : Audio-Visual Collection | 004.0688 B423G 2012 |
LIB USE ONLY
|