Author | Collardi, Boris F.J. |
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Title | Private banking : building a culture of excellence / Boris F.J. Collardi |
Imprint | Singapore: Wiley & Sons, c2012 |
Descript | xvi, 270 p. : ill. ; 26 cm |
A framework for excellence in private banking -- What is driving private banking -- Finding the right organization and operational strategy -- Forces shaping the regulatory environment -- Putting clients at the centre -- Beyond products-offering tailored solutions -- Why brand matters -- Delivering a superior client experience -- Understanding service excellence -- Winning the war for talent -- Defining and growing leadership and culture -- Measuring and managing performance -- About the author -- Index
LOCATION | CALL# | STATUS |
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Chula Business School Library | 332.123 C697P 2012 | CHECK SHELVES |
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